Technical Support

Name: Email: Protection Code:* Please, enter the text shown in the image into the field below. captcha code reload Your Contact Information: Your Product Information: Model: Operating System: Phone: Product: Address: City: State/Province: Postal Code: Country: We are constantly updating our Knowledge Base to provide quick access to any questions or issues that you may have. If after searching the knowledge base you are still unable to find the answer that you are looking for, please use the form below to let us know about your issue and we will respond as quickly as possible Mouse Printer Scanner USB Hub Media Card Reader Hard Disk Other USB Device What other USB devices do you have connected to your system? Is the keyboard or mouse plugged directly into the computer's USB ports, or is it into a USB hub/KVM switch/Monitor/USB extender cable? Directly connected to computer Through a hub or switch (Jog/Shuttle keyboards only) Open the JSM Settings and if you turn the Shuttle Wheel, do you see the movement reflected on screen? Yes No (Jog/Shuttle keyboards only) Are certain keystrokes not producing the expected result, such as pressing "O" doesn't perform a Mark Out? If so, please note the keystroke that don't seem to be working properly, then launch a word processing application, such as Microsoft Word. Next, press the keys that have been giving you a problem. Do the keys that you press produce the correct letters within the word processor application? Yes No Please describe the issue you are having:
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