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1. I updated my OS from 10.4.10
to 10.4.11/10.5(Leopard), and now my keyboard doesn't work.
First you will need to uninstall your current driver. Then you
will need to go to our driver page and download
the current driver, which is Version 1.2 and install the new driver on your
computer.
2.
I have a problem with my keyboard that isn't listed here. What should I
do?
First, try these troubleshooting
procedures to solve your problem:
-
Confirm that you have the
latest driver installed.
Check our driver page to see if there is
a more recent driver for your keyboard. If there is, uninstall your
current driver using the uninstall program that came with your driver.
This will be a file that is included in the driver .dmg file you
downloaded. Next, go to our driver page, download and install the
latest driver for your keyboard.
-
Make sure the keyboard is
plugged directly into the computer.
The keyboard should be directly plugged into the
computer’s USB slot, and not into a hub, monitor, USB extender cable,
KVM switch, or PS/2 adapter.
-
Remove excess USB devices.
Remove all USB devices except your keyboard and a
mouse.
-
Check your JSM Settings
application.
Open the JSM Settings application. This will be in
your Applications folder. Once the application is open, move your
jog/shuttle wheel and see if the action is mimicked on screen.
-
Test your keyboard with
another computer.
Install your keyboard on another computer and see
if you are still having the same problem.
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3. On my Mac, I have
installed the driver and keyboard and everything works fine, yet when
another user logs in under their username, the jog/shuttle doesn't work.
You will need
to install our driver for each user on the system. Please also note
that we do not support "fast user switching."
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4. My F9,
F10 and F11 keys move my windows around instead of performing their
labeled functions - what's going on and how do I fix it?
Go to the
System Preferences panel, click on 'Dashboard & Exposé', and
check the 'Keyboard & Mouse Shortcuts' section (bottom half of
the screen): make sure that the drop-down boxes next to "All Windows,"
"Application Windows" and "Desktop" do not have F9, F10 and F11
displayed. If F9, F10 and F11 are displayed, change the drop-down
selector to be blank (which displays "-" a dash character) or another
key that doesn't conflict with your application.
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5. In
Final Cut Pro, my Shuttle Wheel opens the volume slider and changes
windows when I turn it, instead of controlling the timeline. How can I
fix this?
There are a group of Mac default keyboard
shortcuts which may interfere with the Shuttle Wheel shortcuts. Open
your System Preferences, then go to the 'Keyboard & Mouse' icon
and the 'Keyboard Shortcuts' tab. Scroll down the list until you see a
group named 'Keyboard Navigation'. Uncheck the check box next to this
name in order to turn off the entire group. Your Shuttle will now
function normally in Final Cut Pro.
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6. I've downloaded
and placed the International Symbols file in the Keyboard Layouts
folder, however I still can't type International Symbols.
Go to your System Preferences, then click on the International icon.
Click on the Input Menu section, and scroll down the list until you see
the US - International option. Click the check box next to this and
then click the option "Use One Input Source in All Documents" and "Show
Input Menu in Menu Bar" below this. Restart your computer.
When the computer restarts, in the upper right hand corner of the
screen, next to the clock, you should see an icon of an American flag,
with little black lines above it. This will mean that the International
Layout is active.
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7. Do I need to
start the JSM Settings application every time I want to use the
jog/shuttle or multimedia keys?
No, if the software has been installed properly, the application will
start when you turn on the computer and will run in the background
without you having to do anything. The only time that you would need to
go into the JSM Settings would be to customize a preset or create a new
preset.
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8. The "Option" and "Command" keys
to the left of the spacebar are not where I am used to them on my Bella
keyboard - is there a way to change this?
There are several simple steps to follow to perform this change in OSX:
1. Open your 'System Preferences', go to the 'Keyboard & Mouse
Icon', then click on the 'Keyboard' tab.
2. Click on the button labeled 'Modifier Keys'.
3. Click on the drop-down menu next to "Option Key" and select
"Command".
4. Click on the drop-down menu next to "Command Key" and select
"Option". Click OK.
Disclaimer: Any damage to the
keyboard or keycaps as a result of the following instructions is the
sole responsibility of the owner and is not covered under our warranty.
5. To change the physical placement of the keys on the keyboard, simply
use a thin metal object (a small screwdriver should work) to gently pry
the keycaps off, then snap the keys into the new position.
If you would like to reverse these changes, return to the 'Modifier
Keys' section in the System Preferences 'Keyboard & Mouse'
section and click the "Restore Defaults" button.
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9. On my Mac keyboard I have
noticed there are green lights for Num Lock, Caps Lock, and Scroll
Lock, but the only one I can get to light is the Caps Lock light - is
my keyboard defective?
Macs do not support
Num Lock and Scroll Lock functions, therefore those lights will not
work on your Mac.
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10.
When I go into the JSM Settings
application, the Applications window always highlights "Global
Settings" rather than the application I am in. Why isn't my application
highlighted in the window?
The Applications window is not an indication of the currently running
application. "Global Settings" is shown by default whenever the JSM
Settings application is opened.
To edit the preset for a particular application, select that
application in the Applications window. The JSM Settings presets are application
specific, meaning that as you switch from one application to
another it will automatically load the presets for that application. If
there is no preset created for an application then the Global Settings
will become the active setting.
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11. My DV Keyboard is functioning properly
but I want the Jog and Shuttle to control my tape machines and/or
camera, can I set this up?
The Bella jog shuttle controller, in combination with the JSM driver software,
produces commands based upon a particular active application, such as Final Cut
Pro. While an application is active (in the foreground), the JSM driver applies
settings designed specifically for that application, and will automatically
switch or load different settings when you switch to another application. While
we can determine if a particular application is active, we are not able to
determine a mode or window that may be active within the application.
If an application is not consistent with commands used to vary the speed of a
clip in a timeline, source/record window and capture mode, then our jog shuttle
may not work in all modes. By default, we program the setting of our JSM driver
to work controlling clips in the timeline and source/record windows, as this is
typically where most editors spend most of their time.
If, for example, the timeline and source/record windows use F-keys to control
playback speeds but the capture mode does not, the jog shuttle will not work
during capture. This happens to be the case in Final Cut Pro, as the capture
mode does not utilize F-Key commands and only recognizes JKL keystrokes. If you
want to be able to use the jog/shuttle in all windows within Final Cut Pro, the
only option is to use a JSM setting that utilizes only the JKL keyboard commands
and not the F-Keys; you can get this setting by clicking
here. Please keep in mind that with this setting
you will be losing the finer increments of speed control that the F-Keys
provide.
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12.
The
multimedia keys on my DV or Pro Series keyboard have buttons for
Play/Pause, Stop, Rewind, and Fast Forward, but when I push these
buttons my audio software opens. Can I make these keys control my
editing software?
These
keys can be setup to control a variety of functions including keystroke
emulation while using specific applications. This can be achieved by
opening the JSM Settings application, and selecting the appropriate
program from the Applications window on the left side of the interface.
Then click on the Multimedia Keys tab and push the Play/Pause
Multimedia button on the keyboard. On the right side of the interface
you will see several options. Select "Keystroke" and enter the
corresponding keystroke you would like to use for that button in your
editing software. Repeat this for each of the "playback" Multimedia
Keys. Once you are finished click on Apply, then OK.
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13.
I have purchased a DV Keyboard for Audio Editing but when I use the Jog
and Shuttle I don’t hear any sound during timeline navigation, is
something wrong with my keyboard?
No,
the keyboard is working properly. The scrub function is determined by
the audio editing software manufacturer and most audio based programs
have not included an analog scrub feature. The settings that are
written for your audio software are to the best functioning ability,
but updated settings may be available on our Settings
page.
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14.
I have purchased a DV Keyboard and I did not receive a User Guide or
manual in the box, where can I get one?
The
User Guide is included with the driver you’ve downloaded from our
website (here). The file
is a Portable Document File (pdf) and will require that you have Adobe
Acrobat installed on your computer, if you don’t have Acrobat you can
download it from the Adobe web site: www.Adobe.com/Acrobat.
Our user guide can be accessed from the Help drop down menu at the top
of the screen when the JSM Settings application is open. Once you open
the manual you can print it or view it on your computer.
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15. I installed the driver from
the factory CD. After installation, I tried to use the software and
received an error. What do I do?
You have
installed a driver from our old installation CD. Go to 'Applications'
and drag 'DVKeyboard' into the Trash. Then go to our drivers page and download the
latest driver for your keyboard.
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16. How do I change a
setting to work with an earlier version of my NLE software?
In order to
change the Target Application for a setting, first make sure the proper
setting is highlighted in the Applications window in your JSM Settings
program. From the 'File' menu choose "Change Target Application". This
will open a window into your "Applications" folder. Navigate to the
folder that contains the application you want to change the setting to,
find that application's main file, and click on it then click 'Open'.
This setting will now work when the chosen application is running in
the foreground.
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17. How do I access the
International Symbols on my DVKeyboard 3.0, Pro Series 3.0, or
Advantage Series 2.0 keyboard?
Download the
"U.S. - International" keyboard layout from the Drivers
page.
This is freeware written by Rainer Brockerhoff (brockerhoff.net).
Follow the directions file labeled "About this Keyboard Layout,"
included in the download.
You can now access the International Symbols labeled on the front of
the keys by pressing the right Alt key (Alt Gr) and the appropriate
key, or Alt Gr and the Shift key in addition to the appropriate key.
18.
I have a Mac Pro and I am unable to eject my secondary optical drive. What do I
do?
To eject your secondary optical drive, hold the Option key and
press F12.
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