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Frequently
Asked Questions
I’m new to
on-line shopping – could you
describe the process?
The steps to shopping at Bella Corporation are as
follows:
-
Select the products you wish to
purchase, click on the items picture or the "Details"
link, choose the quantity, and click "add to
cart"
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When you have finished shopping, click
on the "Checkout" icon.
-
You will be asked to
create an account with a Username and Password.
-
You will be asked to review your order, then to proceed
click on the "Continue With Check
Out Process" button. This is the last step where you will enter
you address and credit card information. This section of
our site uses secure SSL encryption.
Is your site secure?
Yes, and to protect you, the only area of our site
that requires security is the section where we take your
address and credit card information. Please see the Privacy
section below for further information.
When is my credit card charged?
Your credit card will not be charged until
your order is shipped.
Sales
& Returns
HOURS OF OPERATION
If you would like product and pricing information,
order status information, or other assistance, our Bella
Corporation
Store team is available to assist you Monday through
Friday, 9am to 5pm, PST. Please call (818) 563-9500.
U.S. & CANADIAN SALES ONLY
The
Bella Corporation
Store sells and ships products only within the continental
United States, Alaska, Hawaii and Canada. No shipments can be made
to Post Office Box addresses, United States territories, or
addresses outside the United States and Canada. You may not export any
products purchased at the Bella Corporation Store.
PRICING
All prices shown on the Bella
Corporation web site are in US
Dollars. Pricing outside of the
United States may be higher.
SALES TO END USERS ONLY
The Bella Corporation Store sells and ships
products to end user customers only. Bella Corporation
authorized resellers should refer to the Bella
Corporation Reseller Site for information on ordering
Bella Corporation Products. Resellers interested in
obtaining authorization to resell Bella Corporation
products should visit our
Reseller Information page.
RETURN POLICY
Should you not be happy with your purchase, you may return
your product within 15 days of receipt of the product,
provided you have a valid RMA (see below). Upon receipt of
your returned product, you will be
credited for the cost of the product
minus any shipping and handling fees. After 15 days, Bella Corporation only permits the return of
products due to a product defect, or a Bella Corporation shipping or order
processing error; all other sales are final.
Defective products will be repaired or replaced at Bella
Corporation's discretion. If you
have received a defective product or an incorrect product due to a
Bella Corporation
shipping or order processing error, please use the
following return process:
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Please contact Bella
Corporation
Sales Support at (818) 563-9500 to request a Return
Material Authorization (RMA) #. A RMA request must be
made within 15 business days of receipt of the product
in accordance with Bella Corporation's return policy (noted
above.)
-
If the RMA is approved, a
RMA # will be issued. The support representative will
also provide you with information on how to return the
product to Bella Corporation. You are responsible for all
return shipping and insurance costs; Bella Corporation will
pay for the return shipping to you.
-
The product must be returned to
Bella Corporation
within 10 business days of the issuance of the RMA. All
products must be packed in the original, unmarked
packaging including any accessories, manuals,
documentation and registration that shipped with the
product. NOTE: Bella Corporation recommends that you (1) use
a carrier that offers shipment tracking for all returns
and (2) either insure your package for safe return to
Bella Corporation
or declare the full value of the shipment so that you
are completely protected if the shipment is lost or
damaged in transit. If you choose not to (1) use a
carrier that offers tracking, and (2) insure or declare
the full value of the product, you will be responsible
for the loss of, or damage to the product during shipping.
Please note that the US Postal Service (USPS) offers
limited tracking capabilities and that there is a 30-day
waiting period before the USPS will initiate a trace.
PAYMENT METHODS
Credit Card
The Bella Corporation Store accepts Visa and MasterCard. You may pay by credit
card no matter which ordering method you use (Internet,
fax, mail, or phone). At the time your order is placed,
Bella Corporation
obtains a pre-approval from the credit card company for the
amount of the order. Credit card billing occurs when your
order ships.
Cashier's Check or Money Order
The Bella Corporation Store accepts a cashier's check or
money order as a valid form of payment. Personal or
business checks are not accepted. If you wish to pay by
cashier's check or money order, you may order by phone at (818)
563-9500.
The cashier's check or money order must be payable to Bella
Corporation
and include your web order # and/or copy of your order.
Please mail your payment to:
Bella Corporation
126 E. Alameda Ave.
Burbank, CA 91502
Bella Corporation must receive
your payment within 10 calendar days or your order will be
cancelled. Please allow 1 business day for order processing
after Bella Corporation receives your payment.
Wire Transfer
The Bella Corporation Store accepts bank wire transfers as
a valid form of payment. If you would like to use a wire
transfer to pay for your order please follow these steps:
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Contact the Bella
Corporation at
(818) 563-9500 and place an order by phone.
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Obtain the final dollar
total of your order including tax and any applicable
shipping from the Bella Corporation representative.
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Have your bank
electronically transfer the total dollar amount of your
order, referencing your name and web order number to our
bank account. To obtain our bank account information please contact
us by phone at (818) 563-9500 or via email at
.
SALES TAX, CUSTOMS FEES DUTIES & TARIFFS
Bella Corporation Store purchases being delivered
in the state of California will include Los Angeles,
California sales tax of 8.25%.
For Bella Corporation Store purchases being delivered
to Canada, the customer is responsible for any and all
Customs fees, Duties or Tariffs associated with
importing Bella Corporation products into Canada. Should
you refuse to pay for the Customs fees, Duties or
Tariffs and the product is returned to Bella
Corporation, you will still be responsible for the
shipping charges associated with the non-delivered
product.
SHIPPING OPTIONS
As a service to our customers, Bella Corporation
provides a number of UPS shipping options. Shipping
charges are based on the total weight of the order.
PRICES
Your total
order price will include the price of the product (on the
day of shipping) plus any applicable sales tax and shipping
charges. Bella Corporation reserves the right to change prices
for products displayed at the Bella Corporation Store at any
time and is not responsible for typographical errors.
Should Bella Corporation reduce its price on any shipped
product within 7 days of shipment, you may contact Bella
Corporation
Sales Support at (818) 563-9500 to request a refund or
credit of the difference between the price you were charged
and the current selling price. To receive the refund or
credit you must contact Bella Corporation within 14 business
days of shipment.
PRODUCT AVAILABILITY
Given the popularity of some products Bella
Corporation
may restrict the number of such items that you may
purchase. Any product limit restrictions will be posted to
the Bella Corporation Store web site. This information is
subject to change.
Bella Corporation makes every effort to ship your
product from the Bella Corporation Store within one week
of receiving your order. However, due to changes in
product availability this can vary. We encourage you to
contact Bella Corporation Sales Support at (818)
563-9500 for order status information.
If Bella Corporation is unable to ship your product within
thirty days from the date Bella Corporation receives your
payment, we will notify you by email and provide more
specific information.
Bella Corporation endeavors to stay at the forefront of
technological advancement. For this reason, Bella
Corporation
reserves the right to update or discontinue products without notice.
LIMITED WARRANTY
Bella
Corporation warrants its products to the original
purchaser against defects in materials and workmanship
for the period of time specified on the product
packaging. The warranty is as follows:
Bella Corporation, "Warrantor," warrants your
product against defects in materials and workmanship. Under this warranty, the product will be repaired or replaced at our option, without charge. Labor is warranted for a ninety-day period following the date of sale. Any product returned must receive a Return Merchandise Authorization (RMA); products without an RMA will be refused. Defective units will be either repaired or replaced (at the discretion of
Bella Corporation). Upon its return to the warrantor at 126 E. Alameda Ave. Burbank, CA 91502, prepaid & insured, the warrantor will pay the return shipping charges if the repairs are covered by the warranty. The warranty shall not apply to any equipment which is found to have been improperly installed, set up, or to have been modified, repaired or altered in any way without the express written consent of the company.
Additionally, due to the delicate nature of keycap
icons, lettering and symbols on the keyboard, the
Warrantor does not warrant the keycap icons, lettering
and symbols from fading or deteriorating over time (the
use of hand creams and lotions will greatly accelerate
the fading and deterioration of the keycap icons,
lettering and symbols - avoid their use if possible).
The Warrantor does not warrant the fitness for a particular purpose of its products and does not make any warranty, expressed or implied, other than the warranty contained herein. No implied warranty on this unit, created by state law, shall extend beyond the term of this warranty, and
Bella Corporation shall not be liable for any loss of use of the product or incidental of consequential damages, including damages to other parts of any installation of which this product is a part. Some states do not allow the exclusion or limitation if incidental or consequential damages, so the above limitations or exclusions may not apply to you.
No agent, representative, dealer or employee of the company has the authority to increase or alter the obligations or terms of this warranty.
The warranty gives you specific legal rights and you may also have other rights which vary from state to state.
OTHER TERMS AND
CONDITIONS
Bella Corporation is not
responsible for typographic errors.
Bella Corporation reserves
the right to change the terms and conditions of sale at
the Bella Corporation Store at any time.
All sales
are subject to and shall be governed by and construed in
accordance with all applicable federal laws of the
United States and applicable
laws of the State of California and local governmental
entities. In purchasing from Bella Corporation
you irrevocably consent to the exclusive jurisdiction of
the courts of the State of California and the federal
courts situated in the State of California in connection
with any action arising under or in connection with your
purchase.
No Bella Corporation employee
or agent has the authority to vary any of the Bella
Corporation
Store's policies or the terms and conditions governing
any sale.
Privacy
We are a private
business and will not publicize our mailing list. Please
contact us at to request the removal of your name and address from our
mailing list.
When you visit our Website and place an
order, what information do we gather about you?
Your Name
Your Address
Your Telephone Number
Your E-Mail Address
Your Credit Card Information
What do we do with this information?
We use the information to process your
order. Only we have access to this information and we use an I.D. system
that is "proprietary" to you. If you leave our
site with an "Open Order" that you have not
submitted, you cannot return and finish that order - you
must start over. We do not save your un-submitted order or
any non-submitted Internet Content
How do I know if your Website is Secure?
The portion of Bella-USA.com site we've
made secure is the checkout area. This is where you
actually purchase the items you've put into your
Shopping Basket. The entire checkout process, from
introduction to final confirmation, takes place in a
secure environment. Your browser will alert you that you
are entering a secure area once you click on
"Continue With Check Out Process."
Bella-USA.com uses "SSL" [Secure
Sockets Layer], the industry standard security protocol
to communicate with secure browsers like Netscape
3.0 and newer and Microsoft Internet Explorer 3.0 and
newer.
When communicating with a secure server,
like ours, these browsers encrypt the information you
send in a way that is extremely difficult for anyone
else to decode.
You don't have to know whether your
browser supports secure transactions - if it doesn't,
you won't be able to complete our checkout process.
GeoTrust is a leading provider of digital authentication
services and products for electronic commerce and other
forms of secure communications. Bella-USA.com uses GeoTrust
services.
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