Technical Support Request Form

To serve you as efficiently as possible, please provide the following information.

Your contact information:

Name

Company

Street Address

Address (cont.)

City

State/Province

Zip/Postal Code

Country

Phone

E-mail

Website

Please provide the following product information:

Product

Model #

Operating System

What other USB devices do you have connected to your system?

Mouse                    Printer         Scanner            USB Hub          
Media Card Reader  Hard Disk     Other USB Device

Is the keyboard plugged directly into the computer's USB ports, or is it into a USB hub/KVM switch/Monitor/USB extender cable?

Directly connected to computer
Through a hub or switch

Open the JSM Settings application on your computer - if you turn the Shuttle Wheel, do you see the movement reflected on screen?

Yes
No
Not Applicable

Are certain keystrokes not producing the expected result, such as pressing "O" doesn't perform a Mark Out? If so, please note the keystroke that don't seem to be working properly, then launch a word processing application, such as Microsoft Word. Next, press the keys that have been giving you a problem. Do the keys that you press produce the correct letters within the word processor application?

Yes
No
Not Applicable

Please describe the issue you are having:

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Thank you for contacting the Bella Support Team!